Tudor. These enter my house via an air brick/vent very close to. Now to my Issue: I opted for the self-installation ki. . My Virgin Media App. But I. Virgin Media; My Virgin Media; Shop;. Also tried the Ethernet, not. TEL1 on the hub should take on your. Here you’ll find all the help you need for Virgin Media related problems and issues. My Virgin Media App. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. If possible, I would like to get rid of this rather ugly white. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Check outside for the omnibox (brown or grey) and trace the cables to the inside. To be able to receive an E-bill, you need to provide us with a valid e-mail address. 89K; 373; 537; Martin_N. That is a rooftop aerial outlet for Freeview TV. ThanksHello there. However the wall socket doesn’t have the correct connection for the cable with the hub. The top “capped” one is marked FM & has been disused since cable went digital. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Just joined. Security matters. If you're happy with this and for the charge we can make the arrangements for you 🙂. 19K; 36; 98; Sofia_B. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The top “capped” one is marked FM & has been disused since cable went digital. Plug into the wall socket. Security matters. 4. wall socket. Need wall socket. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Sometimes there is no wall box, just a trailing cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. The other is marked TV, & this is used for TV & Broadband. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 2. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. signed up and was given the option of self installation. SpeedI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Hello sophieboulter1. . service status says landline and broadband working but TV has fault. The new cables from your Quick Start kit will be push fit. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I'm a Very Insightful Person, I'm here to share knowledge, I don't. But I have no Virgin Media Wall socket in my house. Various cable mediums are used in modern systems to transmit data. A couple of past examples are in the images below. on 12-01-2023 21:04. I recently got Virgin broadband installed. 168. Stream from Virgin Media. We have the quickstart pack but sadly cannot get broadband set up and working. No Virgin Media socket Go to solution. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Cihank617. The metal box in photo 3 looks like a likely contender. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. When I was going to self-install it, I didn't find any wall socket. The box does however have a hole in the bottom, through which i could see some. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Hi @bingoman000. It probably goes into another room in the house. Re: No Wall Socket for Quickstart. . Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Some properties do not have a wall socket, only a cable. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Don’t plug the power cable into a plug socket yet. But the metal isolator box looks like it might be the wrong way around. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Virgin Fibre Areas only. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. 0 Kudos Reply. Reply. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Stay. 4. Also tried the Ethernet, not. I’m annoyed because I actually had a virgin sales person in my house. 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Account - Mobile. There must have been a previous installation or you would not have been offered a self install. on 25-09-2022 15:41. You should see a cable going through the wall and if you trace this inside, you should get the cable. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. 03. Manage Your Account. The phone has been plugged into a wall socket and was working fine for years. QuickStart, set up and connections. You need to go outside and locate the brown or grey omnibox on the wall. 0 Kudos. In response to Jonny-M. Please help. Hi mariz2198, thanks for posting and welcome to our community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. can someone book an engineer for me asap? thanks [MOD EDIT: Subject title changed for clarity] a week ago | Posted in Home Phone. I was told when purchasing the broadband package that fibre was available here. Stay safe online. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. com email address to different Virgin account. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin Media Wall Socket. No wall socket for my broadband quick set up. 5. @robbo321 wrote:. . Being connected to the internet is one of the most important modern essentials in 20. Following the installation and verification of its functionality, you can browse the web or. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. You can also check for a loose cable as not all properties have a socket. Tudor. and view the images for a range of different wall box options. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Called 0800 052 1734 as well as 0800 953 9500. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. on 31-12-2021 10:47. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The RJ11 sockets will be redundant. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Next, connect the power cable. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you can't see anything obvious go. Screwless Faceplate. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. Kindly help me with a manned installation. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can someone come and set it up? 0 Kudos Reply. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Can't find Wall Socket on 18-11-2021 13:36. to your Virgin Media socket. on 31-12-2021 10:47. - 5156068. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. May I know which one I can connect. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Phone line - 5 mins. Raised Rounded Profile. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. My understanding is you can only get the quick start kit if the house has had VM in the past. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 32K. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Installation: Wall socket issue. Switched On Families. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. Turn on your TV and get connected. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 9. Browse Virgin Media Virgin Media Community. Plug the cables into the hub. Hi rt001 . We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. My Virgin Media App. Broadband. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. 3 minutes ago. Account - Cable. Can you help? - 5401771. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. . I tried both the wires, it didn’t set up the WiFi. 168. Wall Socket. SHARE. We would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. 8 KB Views: 54. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. But its still failing to get any connection (i think i. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi, I just moved to a new house and got my virgin media kit today. Most of our customers receive their bills via E-billing. . Kit arrived today…no wall box so unable to install. Ashleigh_C. 13. on 14-09-2022 12:00. Could I get someone to come - 5400021. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Mark as New; Bookmark this message; Subscribe to this message. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Virgin Mobile. We have tried plugging it into the only box we found it would fit but no luck. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. . 13. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Thank you for the tel no. I’ve just been to the property but not sure these are the right sockets. Manage Your Account. All the wall sockets I can see are for BT. 194. The cable could be hidden within, or behind, furniture. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Well I can't seem to find anything like that and the closest thing I can find is a. If you’re using a splitter, make sure that’s firmly connected too. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. Please help - 5208212. 30-01-2023 13:36 - edited 30-01-2023 13:51. There are two outputs from here (the two connectors that are close together on the white box). Hi , Welcome to our Community Forums and thanks for your post. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. (and up the wall). Back a step. Options. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. 08K; 2. on 18-05-2022 19:55. It is likely you will be waiting a few days. Virgin Phone Switchover. on 03-08-2020 18:05. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. • Check the connection is tightly connected, it will make a 'click' noise. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Mark as New; Bookmark this message; Subscribe to. Is here anyone from the Virgin Media team who can get - 5378662No wall socket but wire from underneath floorboards. The wall box may be branded with the logos of an old cable TV company (not VM). No wall socket to connect. Connect the Hub’s power cable with the blue tab. Best Regards, Elif. A wall box may be branded with the logos of an old cable TV company (not VM). Hi there. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Tried the virtual assistant but it didn’t prove helpful. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin cables must only be provided by isolated sockets provided by Virgin Media. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Manage Your Account. Account - Mobile. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. ago Sometimes you will get a random cable sticking out of a wall with no isolator. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Networking and WiFi. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. on a domestic hub you look at the values thus. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. At least 30Mbps download speeds in every room or £100 one-off credit. Manage Your Account. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Forum; Apps. Solved: we were not told we would need a Virgin media specific wall socket. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. My VM Router is is my office adjacent to hall. Options. But the wall socket, I cannot attach the wall socket with Isolator Cable. . We would like to show you a description here but the site won’t allow us. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The cable could be hidden within, or behind, furniture. 8. 1 ACCEPTED SOLUTION. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. We would like to show you a description here but the site won’t allow us. on 04-02-2023 11:17. So, a 50 minute broadband, TV and phone. . 11-11-2022 12:53 - edited 11-11-2022 12:58. Switched On Families. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Hub 5,. Hello VLNeedham. Could a VM engineer be boo. Account - Cable. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. 18-02-2023 10:23 - edited 18-02-2023 10:33. Or you may be quicker than average! You won’t be involved the whole time. Kath_F. Stay safe online. Browse. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. We would like this to be re-located please into our living room on ground floor. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Telewest Cable Wall Sockets. . Virgin Media; My Virgin Media; Shop;. Apply a gentle force to begin with, turning anti-clockwise. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hello, my isolator cable does not fit into the virgin media wall socket. Switched On Families. My previous sky microfilter attached here. I have also checked outside and there is no box either on my property or on my boundary wall. nor can I find a external brown box. 84K; Tudor. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Socket should be on the underside. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 32K. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. We would like to show you a description here but the site won’t allow us. on 30-12-2022 13:41. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Once you have the adapter, you can use it to plug your phone into your hub. Security. However, there is no Virgin Media Wall socket in my house. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. That is the correct fitting, it should push on unless its too loose inside the large housing. The isolator has a terminator cap (marked below) fitted to the open end. There is no fibre socket in this house. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Gary71. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. #2. No photo attached. on 01-02-2023 14:26. If an engineer is offered - accept that. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. @Soroosh1 wrote: Hi, I just received my hub. on 21-02-2023 17:48. The multimedia socket has a coax options as does the virgin media socket. on 27-01-2023 17:22. ThanksRe: No virgin media wall socket. No virgin media wall socket. No outside box - cable through the wall to inside box - very old 20 years ago. If you do have a socket you can post a photo here. Call the pre-installation and delivery team on 0800 052 1734 explain. Re: My house wall socket that cannot fit to VM hub. We recently applied for a virgin package of tv, phone and broadband. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Thank you for your post and welcome to the community. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Get more from your Virgin Media setup. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Occasionally only a very short stub of wire is left. Plug into the Virgin Media wall socket. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. how can we go about changing our self install to. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. Connect the cable adaptor to the black banded end of the 3m isolator cable. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Register today and see the benefits for yourself. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Connect the Hub’s power cable with the blue tab. on 21-02-2023 17:48. Options. What to expect with broadband. I've looked for an external box but cannot. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If you had any further enthusiasm. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. 1. I found some other soket but I don'.